Terms And Conditions

PonyChops Terms and Conditions

1. Definitions

1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

(a) Event  Outside Our Control: any event that is outside reasonable control of PonyChops. Including but not limited to war, weather conditions, postal strikes, illness;

(b) Order:  Your Order for the Services and/or Products set out overleaf;

(c)Services: the Services and/or product/products that We are providing to You as set out in the Order

(d) Terms: the terms and conditions set out in this document;

(e) We/Our/Us:  PonyChops;

(f) You/Your: the customer to whom We are providing the Service

1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1 These are the Terms and conditions on which We supply the Services to You

2.2 Please ensure that You read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before You submit Your Order.

2.3 When You submit an Order to Us We will have the chance to accept this Order, only when We have accepted and notified You will a contract come into place. These terms will become binding on You and Us.

2.4 If any of these Terms conflict with any term of the Order, the Order will take priority.

3. CHANGES TO OUR TERMS

3.1 We may revise these Terms from time to time with Your written consent.

3.2 If You wish to cancel an Order before it has been fulfilled, please see Your right to do so in clause 8.

4. PROVIDING SERVICES

4.1 We will supply the Services to You from the date set out in the Order for an approximate period of until the estimated completion date set out in the Order.

4.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control.

4.3 If You do not pay Us for the Services when You are supposed to as set out in clause 6.3, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts (except where You dispute an invoice under clause 6.5). We will contact You to tell You this. This does not affect Our right to charge You with interest under clause 6.4.

5. IF THERE IS A PROBLEM WITH THE SERVICES

5.1 In the unlikely event that there is a defect with the Services or the Services/product are lost or damaged in the mail:

(a) please contact Us as soon as reasonably possible;

(b) please give Us a reasonable opportunity to resolve any problem; and

(c) We will use every effort to repair or fix the defect as soon as reasonably practicable.

5.2 (If You have ordered shoes from Us) It is Your responsibility to make sure the shoes are the correct sizing for You. If shoes arrive and they do not fit Wecan not provide a refund.

6. PRICE AND PAYMENT

6.1 The price of the Services will be set out in the Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with You.

6.2 All Services are paid for in advance unless otherwise stated. Your rights to a refund upon cancellation are set out in clause 8.

6.3 If You do not make any payment due to Us by the due date for payment, We charge interest to You on the overdue amount at the rate of 4% a year above the base lending rate of Barclays bank from time to time under the commercial late payments act of debts (1998). The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.

6.4 However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it, clause 6.3 will not apply for the period of the dispute.

7. OUR LIABILITY TO YOU

7.1 If We fail to comply with these Terms, We are responsible for all loss or damage if You suffer.

7.2 If We are providing Services in Your property, We will make good any damage to Your property.

7.3 We will not limit or exclude Our liability.

8. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND           

8.1 Before We begin to provide the Services, You have the following rights to cancel an Order for Services, including where You choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms under clause 3.1 to Your material disadvantage.

(a) You may cancel any Order for Services at any time before the start date for the Services by contacting Us. We will confirm Your cancellation in writing to You. If You have purchased a custom Order the start date for Services is the date You paid for the Services unless We have agreed You can pay for the Services at a later date, in which case You will receive written confirmation of the start date for Services.

8.2 Once You have purchased custom Services and paid for them You have 7 days to cancel Your Order and receive a refund.

9. INFORMATION ABOUT US AND HOW TO CONTACT US

9.1 We are a company registered in England and Wales.

9.2 If You have any questions or complaints, please contact Us. You can contact Us by telephoning or emailing.

9.3 Our contact details are:

Phone: +447939007313

Email: ponychopsshop@gmail.com

Address: PonyChops, 27 Orchard Drive, Whittle-le-woods, Chorley, Lancashire, PR67JZ, United Kingdom

9.4 If You wish to contactUs in writing, or if any clause in these Terms requires You to give Us notice in writing (for example, to cancel the contract), You can send this to Us by e-mail, by hand or by pre-paid post.

10. HOW WE MAY USE YOUR PERSONAL INFORMATION

10.1 We will use the personal information You provide to Us to:

(a) provide the Services;

(b) process Your payment for such Services; and

(c)inform You about similar products or Services that We provide, but You may stop receiving these at any time by contacting Us.

10.2

We may give Your personal data to other third party’s

11. OTHER IMPORTANT TERMS

11.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

11.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

11.3 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.

11.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.

11.6 These Terms are governed by UK law. You and We both agree to submit to the exclusive jurisdiction of the Courts of England and Wales.